Indicators on telus billing support You Should Know

Indicators on telus billing support You Should Know

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I have had problems Together with the Tech Support for the house Net as well so hard we spent above an hour dealing with a difficulty. I’ve been owning for months and months.

• I was bounced amongst various agents, my calls have been disconnected, And that i gained inconsistent info relating to my agreement and special discounts.

Indeed I attempted chat and received linked with a Reside human being However they told me I had to call. Undecided just what the representatives over the chat can help with.

Simply kind the details of your inquiry in a very message and it will be sent to some human agent. Messaging here is asynchronous (non-Stay), so that you can near the application or go regarding your working day while the agent functions in direction of obtaining you a resolution.

The TELUS crew acknowledges that our work spans quite a few Territories and Treaty locations and we are grateful for the traditional Know-how Keepers and Elders who are with us these days, those who have absent ahead of us plus the youth that encourage us.

I might also like to know why this was taken out? Seems Silly that we now really need to call tech support to complete something which we did not have to have the for previously 

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following the agent overview my account he stated i can't provide you with a deal or credits such as you have now along with your exiting account, so i just gave up and hangup the telephone.

Settled conversations might be shut and saved for 90 days, and can be accessed during the Message Centre in the My TELUS app. 

Telus has tousled on my bill multiple occasions inside the pastfew months.  Lately by charging me three periods for a deliver it back which was currently returned. Then made a decision to go on and improve 3 of my programs on their own.  1st agent I spoke to was fantastic and tried hard to correct The problem.  He even contacted loyalty that will help.  They hardly ever known as.  I attempted to call myself and was hold eternally so I hung up.  Experimented with A further agent he explained he would transfer me to loyalty than proceeded to receive upset mainly because I would not make it possible for him to end the call when he explained he couldn't transfer me.

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I would really like a Telus technical support get in touch with from somebody who has some conclusion creating electrical power on how I can close my accounts and become done with Telus.  

I have designed numerous phone calls, I've clicked on "Alternatively, it is possible to Speak to our TELUS Management Team in this article".  finished the form, without having response, and completed One more type on MyTelus and in addition go no response.

Looks like all we can do now's air our grievances on a general public forum inside the hopes of somebody ready of authority can in fact do something about this.  

This is the large waste of time and only generates an exceptionally pissed off customer ahead of they get to talk to the CSR and now the CSR has to manage an currently stressed to their Restrict customer.